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Insights into Customer

Utilities Sector Customer Satisfaction Benchmark Bulletin - TTi Global

October 20th 2018

Download a Free PDF guide to the key Customer Satisfaction insights for the Utilities Sector from TTi Global's 12-Month Benchmarking Survey

DIY Customer Research: How to make it work and knowing when to outsource

October 15th 2018

We explain how to make DIY mobile and online surveys work for you, and when to recognise that you may need to draft in a professional market research agency

12-Month Customer Satisfaction Benchmarking Survey - Download the Report.

October 12th 2018

Our first 12-month benchmarking survey, offering unique insights into customer satisfaction across a range of sectors, is now out.

An ‘in a nutshell’ guide to the state of customer satisfaction and loyalty in the Utilities sector in 2018, using data collected during TTi Global’s 12-month benchmarking survey for 2017/18

October 11th 2018

An ‘in a nutshell’ guide to the state of customer satisfaction and loyalty in 2018, using data collected during TTi Global’s 12-month benchmarking survey for 2017/18

How to Deliver An Industry-Leading Customer Experience

August 15th 2018

Here are the steps you need to take to set the standard in your sector’s customer interactions.

Best and Worst Utilities Companies - customer satisfaction, employee engagement and customer effort scores

July 9th 2018

Customer satisfaction research: Why utility companies need to lower customer effort to raise satisfaction, plus the best and worst UK utility providers named.

If you’re using multiple channels to engage and support your customers, then you need actionable, deep-dive customer insights to deliver the seamless experience they’re looking for.

July 5th 2018

If you’re using multiple channels to engage and support your customers, then you need actionable, deep-dive customer insights to deliver the seamless experience they’re looking for.

How to Inform Your Business Strategy with Gap Analysis

April 28th 2018

How RDL Corporation Achieved their Strategic Growth Objectives with TTi Gap Analysis Research

Customers Name the UK's Best and Worst Financial Services Providers

April 28th 2018

TTi Global's latest customer satisfaction survey uncovers the companies at the top and bottom of the list, as well as the interactions which delighted, or infuriated, customers the most.

RFP-template-customer-research

April 27th 2018

Our fully-customisable Customer Research RFP Template has been designed to result in better quality responses for a more successful research project that meets your specific company objectives. Download it for free.

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