Our latest Customer Satisfaction Benchmark Report captures a full 24 months of data and Customer Experience insights, and you can download it for free.
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Insights into Customer
August 19th 2019
July 9th 2019
It shines a spotlight on customer problems, makes strategic decision-making easier and provides a framework for improving customer satisfaction and sales.
June 11th 2019
While traditional customer experience survey templates are effective for getting a snapshot of service at a certain point in time, bringing about a step-change in company culture needs a progressiv
May 22nd 2019
And why it’s cheaper to spend more on customer retention.
February 16th 2019
A common question for researchers and businesses undertaking customer, employee and other stakeholder satisfaction surveys is: What do we do with all these comments?
January 21st 2019
Want to increase business with existing B2B customers? Generate more high value leads? Break new sales territories? The answer lies in effective B2B market research.
January 7th 2019
Download the latest insights from our first customer satisfaction Benchmark Bulletin of 2019
October 29th 2018
Download a printable one-pager on the key Customer Satisfaction insights for the Telecoms Sector from TTi Global's 12-Month Benchmarking Survey
October 20th 2018
Download a printable one-pager on the key Customer Satisfaction insights for the Utilities Sector from TTi Global's 12-Month Benchmarking Survey
October 15th 2018
We explain how to make DIY mobile and online surveys work for you, and when to recognise that you may need to draft in a professional market research agency