Download a Free PDF guide to the key Customer Satisfaction insights for the Utilities Sector from TTi Global's 12-Month Benchmarking Survey
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Insights into Customer
October 20th 2018
October 15th 2018
We explain how to make DIY mobile and online surveys work for you, and when to recognise that you may need to draft in a professional market research agency
October 12th 2018
Our first 12-month benchmarking survey, offering unique insights into customer satisfaction across a range of sectors, is now out.
October 11th 2018
An ‘in a nutshell’ guide to the state of customer satisfaction and loyalty in 2018, using data collected during TTi Global’s 12-month benchmarking survey for 2017/18
August 15th 2018
Here are the steps you need to take to set the standard in your sector’s customer interactions.
July 9th 2018
Customer satisfaction research: Why utility companies need to lower customer effort to raise satisfaction, plus the best and worst UK utility providers named.
July 5th 2018
If you’re using multiple channels to engage and support your customers, then you need actionable, deep-dive customer insights to deliver the seamless experience they’re looking for.
April 28th 2018
How RDL Corporation Achieved their Strategic Growth Objectives with TTi Gap Analysis Research
April 28th 2018
TTi Global's latest customer satisfaction survey uncovers the companies at the top and bottom of the list, as well as the interactions which delighted, or infuriated, customers the most.
April 27th 2018
Our fully-customisable Customer Research RFP Template has been designed to result in better quality responses for a more successful research project that meets your specific company objectives. Download it for free.