How does the way your customer view your organisation impact growth, market leadership, advocacy and make your business stand out from competitors? Customer experience should be second to none.
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Insights into Customer
March 26th 2020
March 11th 2020
UK social housing is under pressure to achieve a variety of outcomes for its residents, from keeping rents affordable so tenants can sustain tenancy to improving the quality of its homes and core services.
March 6th 2020
Free 20-page report plus actionable strategies for banks and insurance providers to create a great customer experience.
February 10th 2020
Delivering a great Customer Experience (CX) is top of every forward-thinking company’s agenda. Quite simply, delivering excellent customer service pays.
November 18th 2019
How effective market research can help your business survive Brexit uncertainty.
November 1st 2019
How TTi Global Research can help meet the demands of modern Housing Associations with in-depth surveys and detailed insights
August 19th 2019
Our latest Customer Satisfaction Benchmark Report captures a full 24 months of data and Customer Experience insights, and you can download it for free.
July 9th 2019
It shines a spotlight on customer problems, makes strategic decision-making easier and provides a framework for improving customer satisfaction and sales.
June 11th 2019
While traditional customer experience survey templates are effective for getting a snapshot of service at a certain point in time, bringing about a step-change in company culture needs a progressiv
May 22nd 2019
And why it’s cheaper to spend more on customer retention.