Losing a customer impacts a business in several ways; loss of a sale and future sales, reputational damage if a dissatisfied customer tells their friends or broadcasts it on social media, and loss of valuable referrals. Here we explore the true cost of customer loss and how to stop customers leaving for good.
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Insights into Customer
February 16th 2019
A common question for researchers and businesses undertaking customer, employee and other stakeholder satisfaction surveys is: What do we do with all these comments?
January 21st 2019
Want to increase business with existing B2B customers? Generate more high value leads? Break new sales territories? The answer lies in effective B2B market research.
January 7th 2019
Download the latest insights from our first customer satisfaction Benchmark Bulletin of 2019
October 29th 2018
Download a printable one-pager on the key Customer Satisfaction insights for the Telecoms Sector from TTi Global's 12-Month Benchmarking Survey
October 20th 2018
Download a printable one-pager on the key Customer Satisfaction insights for the Utilities Sector from TTi Global's 12-Month Benchmarking Survey
October 15th 2018
We explain how to make DIY mobile and online surveys work for you, and when to recognise that you may need to draft in a professional market research agency
October 12th 2018
Our first 12-month benchmarking survey, offering unique insights into customer satisfaction across a range of sectors, is now out.
October 11th 2018
An ‘in a nutshell’ guide to the state of customer satisfaction and loyalty in 2018, using data collected during TTi Global’s 12-month benchmarking survey for 2017/18
August 15th 2018
Here are the steps you need to take to set the standard in your sector’s customer interactions.