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Insights into Customer

How to Inform Your Business Strategy with Gap Analysis

April 28th 2018

How RDL Corporation Achieved their Strategic Growth Objectives with TTi Gap Analysis Research

Customers Name the UK's Best and Worst Financial Services Providers

April 28th 2018

TTi Global's latest customer satisfaction survey uncovers the companies at the top and bottom of the list, as well as the interactions which delighted, or infuriated, customers the most.

RFP-template-customer-research

April 27th 2018

Our fully-customisable Customer Research RFP Template has been designed to result in better quality responses for a more successful research project that meets your specific company objectives. Download it for free.

Download our white paper and find out how to use AR to engage customers and employees.

March 20th 2018

Download our white paper and find out how to use AR to engage customers and employees.

Sector Satisfaction: Telecomms Versus Utilities  - Results Revealed

March 14th 2018

Neither the Telecommunications nor Utilities sectors in the UK are famous for an outstanding customer experience, but how do they compare?

Don’t Ditch your Disloyal Customers – Nurture them!

February 19th 2018

Instead of abandoning customers at the first sign of disloyalty, win back their hearts and minds by exploring the relationship between Customer Satisfaction and Customer Loyalty.

ASOS’s perfect customer experience ruined by delivery companies?

February 12th 2018

Voice of the customer story: This customer had an almost-perfect customer experience when ordering via ASOS’s mobile app. But what can the online fashion retailer do to improve satisfaction with delivery?

Why does understanding buying behaviour and key drivers keep businesses ahead of competition?

January 29th 2018

Why does understanding buying behaviour and key drivers keep businesses ahead of competition?

CATI (telephone interviewing) is seeing a resurgence in 2018 – and here’s why…

January 18th 2018

With so many innovative digital market research tools available, why are more companies going back to their customer research roots with CATI?

UK Customer Satisfaction Benchmark Survey June - Nov 2017

January 15th 2018

Figures from TTi Global’s latest UK Customer Satisfaction Benchmark Survey comparing customer experiences with service providers uncovers more interesting consumer insights. Here we reveal which sectors are delivering the best and worst customer service and what companies can do to generate higher customer satisfaction and loyalty.

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