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Insights into Customer

How to Deliver An Industry-Leading Customer Experience

August 15th 2018

Here are the steps you need to take to set the standard in your sector’s customer interactions.

Best and Worst Utilities Companies - customer satisfaction, employee engagement and customer effort scores

July 9th 2018

Customer satisfaction research: Why utility companies need to lower customer effort to raise satisfaction, plus the best and worst UK utility providers named.

If you’re using multiple channels to engage and support your customers, then you need actionable, deep-dive customer insights to deliver the seamless experience they’re looking for.

July 5th 2018

If you’re using multiple channels to engage and support your customers, then you need actionable, deep-dive customer insights to deliver the seamless experience they’re looking for.

How to Inform Your Business Strategy with Gap Analysis

April 28th 2018

How RDL Corporation Achieved their Strategic Growth Objectives with TTi Gap Analysis Research

Customers Name the UK's Best and Worst Financial Services Providers

April 28th 2018

TTi Global's latest customer satisfaction survey uncovers the companies at the top and bottom of the list, as well as the interactions which delighted, or infuriated, customers the most.

RFP-template-customer-research

April 27th 2018

Our fully-customisable Customer Research RFP Template has been designed to result in better quality responses for a more successful research project that meets your specific company objectives. Download it for free.

Download our white paper and find out how to use AR to engage customers and employees.

March 20th 2018

Download our white paper and find out how to use AR to engage customers and employees.

Sector Satisfaction: Telecomms Versus Utilities  - Results Revealed

March 14th 2018

Neither the Telecommunications nor Utilities sectors in the UK are famous for an outstanding customer experience, but how do they compare?

Don’t Ditch your Disloyal Customers – Nurture them!

February 19th 2018

Instead of abandoning customers at the first sign of disloyalty, win back their hearts and minds by exploring the relationship between Customer Satisfaction and Customer Loyalty.

ASOS’s perfect customer experience ruined by delivery companies?

February 12th 2018

Voice of the customer story: This customer had an almost-perfect customer experience when ordering via ASOS’s mobile app. But what can the online fashion retailer do to improve satisfaction with delivery?

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