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Insights into Customer

7 Essential Tips for Boosting your B2B Market Research in 2019

January 21st 2019

Want to increase business with existing B2B customers? Generate more high value leads? Break new sales territories? The answer lies in effective B2B market research. 

Customer Satisfaction Data in the UK, bulletin January 2019

January 7th 2019

Download the latest insights from our first customer satisfaction Benchmark Bulletin of 2019

Telecoms customer satisfaction Bulletin report

October 29th 2018

Download a printable one-pager on the key Customer Satisfaction insights for the Telecoms Sector from TTi Global's 12-Month Benchmarking Survey

Utilities customer satisfaction Bulletin report

October 20th 2018

Download a printable one-pager on the key Customer Satisfaction insights for the Utilities Sector from TTi Global's 12-Month Benchmarking Survey

DIY Customer Research: How to make it work and knowing when to outsource

October 15th 2018

We explain how to make DIY mobile and online surveys work for you, and when to recognise that you may need to draft in a professional market research agency

12-Month Customer Satisfaction Benchmarking Survey - Download the Report.

October 12th 2018

Our first 12-month benchmarking survey, offering unique insights into customer satisfaction across a range of sectors, is now out.

An ‘in a nutshell’ guide to the state of customer satisfaction and loyalty in the Utilities sector in 2018, using data collected during TTi Global’s 12-month benchmarking survey for 2017/18

October 11th 2018

An ‘in a nutshell’ guide to the state of customer satisfaction and loyalty in 2018, using data collected during TTi Global’s 12-month benchmarking survey for 2017/18

How to Deliver An Industry-Leading Customer Experience

August 15th 2018

Here are the steps you need to take to set the standard in your sector’s customer interactions.

Best and Worst Utilities Companies - customer satisfaction, employee engagement and customer effort scores

July 9th 2018

Customer satisfaction research: Why utility companies need to lower customer effort to raise satisfaction, plus the best and worst UK utility providers named.

If you’re using multiple channels to engage and support your customers, then you need actionable, deep-dive customer insights to deliver the seamless experience they’re looking for.

July 5th 2018

If you’re using multiple channels to engage and support your customers, then you need actionable, deep-dive customer insights to deliver the seamless experience they’re looking for.

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