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Insights into Customer

The True Cost of Losing a Customer (and How to Keep Them for Good)

May 22nd 2019

Losing a customer impacts a business in several ways; loss of a sale and future sales, reputational damage if a dissatisfied customer tells their friends or broadcasts it on social media, and loss of valuable referrals. Here we explore the true cost of customer loss and how to stop customers leaving for good.

Overwhelmed by Customer Survey Comments? Make Sense of it all with Sentiment Analysis.

February 16th 2019

A common question for researchers and businesses undertaking customer, employee and other stakeholder satisfaction surveys is: What do we do with all these comments?

7 Essential Tips for Boosting your B2B Market Research in 2019

January 21st 2019

Want to increase business with existing B2B customers? Generate more high value leads? Break new sales territories? The answer lies in effective B2B market research. 

Customer Satisfaction Data in the UK, bulletin January 2019

January 7th 2019

Download the latest insights from our first customer satisfaction Benchmark Bulletin of 2019

Telecoms customer satisfaction Bulletin report

October 29th 2018

Download a printable one-pager on the key Customer Satisfaction insights for the Telecoms Sector from TTi Global's 12-Month Benchmarking Survey

Utilities customer satisfaction Bulletin report

October 20th 2018

Download a printable one-pager on the key Customer Satisfaction insights for the Utilities Sector from TTi Global's 12-Month Benchmarking Survey

DIY Customer Research: How to make it work and knowing when to outsource

October 15th 2018

We explain how to make DIY mobile and online surveys work for you, and when to recognise that you may need to draft in a professional market research agency

12-Month Customer Satisfaction Benchmarking Survey - Download the Report.

October 12th 2018

Our first 12-month benchmarking survey, offering unique insights into customer satisfaction across a range of sectors, is now out.

An ‘in a nutshell’ guide to the state of customer satisfaction and loyalty in the Utilities sector in 2018, using data collected during TTi Global’s 12-month benchmarking survey for 2017/18

October 11th 2018

An ‘in a nutshell’ guide to the state of customer satisfaction and loyalty in 2018, using data collected during TTi Global’s 12-month benchmarking survey for 2017/18

How to Deliver An Industry-Leading Customer Experience

August 15th 2018

Here are the steps you need to take to set the standard in your sector’s customer interactions.

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