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Insights into Customer

CX Influence Report

March 26th 2020

How does the way your customer view your organisation impact growth, market leadership, advocacy and make your business stand out from competitors? Customer experience should be second to none.

March 11th 2020

UK social housing is under pressure to achieve a variety of outcomes for its residents, from keeping rents affordable so tenants can sustain tenancy to improving the quality of its homes and core services.

Customer Satisfaction in Financial Services

March 6th 2020

Free 20-page report plus actionable strategies for banks and insurance providers to create a great customer experience.

Blog: Overcome the 4 challenges of delivering a great CX

February 10th 2020

Delivering a great Customer Experience (CX) is top of every forward-thinking company’s agenda. Quite simply, delivering excellent customer service pays.

The role of market research in uncertain times

November 18th 2019

How effective market research can help your business survive Brexit uncertainty.

Improve tenant satisfaction with housing association market research support

November 1st 2019

How TTi Global Research can help meet the demands of modern Housing Associations with in-depth surveys and detailed insights

Utilities Sector Update: Customer Satisfaction Benchmark Report

August 19th 2019

Our latest Customer Satisfaction Benchmark Report captures a full 24 months of data and Customer Experience insights, and you can download it for free.

Think you Don't Need Customer Research? It's Time to Think Again...

July 9th 2019

It shines a spotlight on customer problems, makes strategic decision-making easier and provides a framework for improving customer satisfaction and sales.

The One CX Research Strategy Every Brand Should Know

June 11th 2019

While traditional customer experience survey templates are effective for getting a snapshot of service at a certain point in time, bringing about a step-change in company culture needs a progressiv

The True Cost of Losing a Customer (and How to Keep Them for Good)

May 22nd 2019

And why it’s cheaper to spend more on customer retention.

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