Our latest customer satisfaction benchmarking data shows that customer service in the UK's Telecommunications sector was perceived as worse than that provided by the Utilities sector.
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Insights into Benchmark Data
October 17th 2017
Read the top findings from TTi Global’s latest Customer Satisfaction Trend Survey (Jun-Aug 2017), which captures customers’ perceptions of a wide range of industry sectors, including Automotive, Utilities, Leisure and Retail.
October 5th 2017
New customer satisfaction research by TTi Global on customers’ perceptions of their utilities providers shows that the ‘higher the customer effort, the lower the customer satisfaction’.