Employee Satisfaction – tracking it, improving it, monitoring it – has been a strategic priority for companies over the years, but it’s time to switch focus
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Insights into Benchmark Data
October 29th 2018
Download a printable one-pager on the key Customer Satisfaction insights for the Telecoms Sector from TTi Global's 12-Month Benchmarking Survey
October 20th 2018
Download a printable one-pager on the key Customer Satisfaction insights for the Utilities Sector from TTi Global's 12-Month Benchmarking Survey
October 12th 2018
Our first 12-month benchmarking survey, offering unique insights into customer satisfaction across a range of sectors, is now out.
October 11th 2018
An ‘in a nutshell’ guide to the state of customer satisfaction and loyalty in 2018, using data collected during TTi Global’s 12-month benchmarking survey for 2017/18
March 23rd 2018
Latest employee satisfaction benchmarking data – from December 2017-January 2018 – highlights that employees across multiple industries crave empowerment and value flexibility and teamwork.
March 14th 2018
Neither the Telecommunications nor Utilities sectors in the UK are famous for an outstanding customer experience, but how do they compare?
February 5th 2018
It's official: It's the people that make work fun. Findings from TTi Global’s UK Employee Benchmark Survey reveal the key driver of employee engagement is ‘working closely with your immediate team’.
January 8th 2018
Comparing customer satisfaction scores across top brands in online, premium and supermarket retail. Which UK retailers are winning for customer satisfaction?
December 4th 2017
Automotive after sales customer care must improve to counter drop in revenue.
