The financial services sector has faced unprecedented challenges on multiple fronts during the coronavirus period.
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Insights into Benchmark Data
August 19th 2020
July 8th 2020
Distribution has become a much more critical sector during the coronavirus pandemic. This report highlights some of the shifts in customer perception and satisfaction.
May 26th 2020
How does the way your customer view your organisation impact growth, market leadership, advocacy and make your business stand out from competitors? Customer experience should be second to none.
March 6th 2020
Free 20-page report plus actionable strategies for banks and insurance providers to create a great customer experience.
October 9th 2019
Engineering workers don’t care about your company goals, but they crave the power to make their own decisions. Our Employee Satisfaction Benchmark Survey reveals the engagement factors Engineering employees value the most.
September 4th 2019
In the latest bulletin from our ongoing Employee Benchmarking Survey, Manufacturing sector employees revealed low levels of engagement and satisfaction, as well as shifting priorities.
August 19th 2019
Our latest Customer Satisfaction Benchmark Report captures a full 24 months of data and Customer Experience insights, and you can download it for free.
March 29th 2019
We've analysed 21 months of customer satisfaction data in the UK Utilities and Energy sector to bring you insights about customer needs and their perceptions of the top service providers.
January 7th 2019
Download the latest insights from our first customer satisfaction Benchmark Bulletin of 2019
December 28th 2018
Our latest Employee Benchmarking Report reveals the most crucial factors that drove employee engagement in 2018 (and they’re surprisingly simple).