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Insights into Benchmark Data

Financial Services Research Bulletin

August 19th 2020

The financial services sector has faced unprecedented challenges on multiple fronts during the coronavirus period. 

Distribution Research Bulletin Report Cover

July 8th 2020

Distribution has become a much more critical sector during the coronavirus pandemic. This report highlights some of the shifts in customer perception and satisfaction. 

CX Influence Report

May 26th 2020

How does the way your customer view your organisation impact growth, market leadership, advocacy and make your business stand out from competitors? Customer experience should be second to none.

Customer Satisfaction in Financial Services

March 6th 2020

Free 20-page report plus actionable strategies for banks and insurance providers to create a great customer experience.

Employee Q&A: Engineering Staff Engagement Benchmark Bulletin

October 9th 2019

Engineering workers don’t care about your company goals, but they crave the power to make their own decisions. Our Employee Satisfaction Benchmark Survey reveals the engagement factors Engineering employees value the most.

Employee Insights Revealed: Manufacturing Sector Scores Lowest in Job Satisfaction

September 4th 2019

In the latest bulletin from our ongoing Employee Benchmarking Survey, Manufacturing sector employees revealed low levels of engagement and satisfaction, as well as shifting priorities.

Utilities Sector Update: Customer Satisfaction Benchmark Report

August 19th 2019

Our latest Customer Satisfaction Benchmark Report captures a full 24 months of data and Customer Experience insights, and you can download it for free.

New Report: Customer Satisfaction in UK Utilities

March 29th 2019

We've analysed 21 months of customer satisfaction data in the UK Utilities and Energy sector to bring you insights about customer needs and their perceptions of the top service providers.

Customer Satisfaction Data in the UK, bulletin January 2019

January 7th 2019

Download the latest insights from our first customer satisfaction Benchmark Bulletin of 2019

Research Revealed: 3 Winning Ingredients for Employee Engagement

December 28th 2018

Our latest Employee Benchmarking Report reveals the most crucial factors that drove employee engagement in 2018 (and they’re surprisingly simple).