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Insights into Benchmark Data

Utilities customer satisfaction Bulletin report

October 20th 2018

Download a printable one-pager on the key Customer Satisfaction insights for the Utilities Sector from TTi Global's 12-Month Benchmarking Survey

12-Month Customer Satisfaction Benchmarking Survey - Download the Report.

October 12th 2018

Our first 12-month benchmarking survey, offering unique insights into customer satisfaction across a range of sectors, is now out.

An ‘in a nutshell’ guide to the state of customer satisfaction and loyalty in the Utilities sector in 2018, using data collected during TTi Global’s 12-month benchmarking survey for 2017/18

October 11th 2018

An ‘in a nutshell’ guide to the state of customer satisfaction and loyalty in 2018, using data collected during TTi Global’s 12-month benchmarking survey for 2017/18

Key Drivers of Employee Engagement Revealed

March 23rd 2018

Latest employee satisfaction benchmarking data – from December 2017-January 2018 – highlights that employees across multiple industries crave empowerment and value flexibility and teamwork.

Sector Satisfaction: Telecomms Versus Utilities  - Results Revealed

March 14th 2018

Neither the Telecommunications nor Utilities sectors in the UK are famous for an outstanding customer experience, but how do they compare?

Research Shows ‘Close Team Working’ is Biggest Driver of Employee Engagement

February 5th 2018

It's official: It's the people that make work fun. Findings from TTi Global’s UK Employee Benchmark Survey reveal the key driver of employee engagement is ‘working closely with your immediate team’.

January 8th 2018

Comparing customer satisfaction scores across top brands in online, premium and supermarket retail. Which UK retailers are winning for customer satisfaction?

Sector Spotlight: Automotive Customer Satisfaction Benchmark Data

December 4th 2017

Automotive after sales customer care must improve to counter drop in revenue.

Sector Spotlight: Customer Satisfaction Benchmarking in the Telecoms Sector

November 7th 2017

Our latest customer satisfaction benchmarking data shows that customer service in the UK's Telecommunications sector was perceived as worse than that provided by the Utilities sector.

Customer Satisfaction Benchmark Survey: June - August 2017

October 17th 2017

Read the top findings from TTi Global’s latest Customer Satisfaction Trend Survey (Jun-Aug 2017), which captures customers’ perceptions of a wide range of industry sectors, including Automotive, Utilities, Leisure and Retail.

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