We've analysed 21 months of customer satisfaction data in the UK Utilities and Energy sector to bring you insights about customer needs and their perceptions of the top service providers.
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Insights into Benchmark Data
March 29th 2019
January 7th 2019
Download the latest insights from our first customer satisfaction Benchmark Bulletin of 2019
December 28th 2018
Our latest Employee Benchmarking Report reveals the most crucial factors that drove employee engagement in 2018 (and they’re surprisingly simple).
November 15th 2018
Employee Satisfaction – tracking it, improving it, monitoring it – has been a strategic priority for companies over the years, but it’s time to switch focus
October 29th 2018
Download a printable one-pager on the key Customer Satisfaction insights for the Telecoms Sector from TTi Global's 12-Month Benchmarking Survey
October 20th 2018
Download a printable one-pager on the key Customer Satisfaction insights for the Utilities Sector from TTi Global's 12-Month Benchmarking Survey
October 12th 2018
Our first 12-month benchmarking survey, offering unique insights into customer satisfaction across a range of sectors, is now out.
October 11th 2018
An ‘in a nutshell’ guide to the state of customer satisfaction and loyalty in 2018, using data collected during TTi Global’s 12-month benchmarking survey for 2017/18
March 23rd 2018
Latest employee satisfaction benchmarking data – from December 2017-January 2018 – highlights that employees across multiple industries crave empowerment and value flexibility and teamwork.
March 14th 2018
Neither the Telecommunications nor Utilities sectors in the UK are famous for an outstanding customer experience, but how do they compare?