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Insights into Benchmark Data

Customer Satisfaction Data in the UK, bulletin January 2019

January 7th 2019

Download the latest insights from our first customer satisfaction Benchmark Bulletin of 2019

Research Revealed: 3 Winning Ingredients for Employee Engagement

December 28th 2018

Our latest Employee Benchmarking Report reveals the most crucial factors that drove employee engagement in 2018 (and they’re surprisingly simple). 

Why Employee Engagement is the new Employee Satisfaction in 2018

November 15th 2018

Employee Satisfaction – tracking it, improving it, monitoring it – has been a strategic priority for companies over the years, but it’s time to switch focus

Telecoms customer satisfaction Bulletin report

October 29th 2018

Download a printable one-pager on the key Customer Satisfaction insights for the Telecoms Sector from TTi Global's 12-Month Benchmarking Survey

Utilities customer satisfaction Bulletin report

October 20th 2018

Download a printable one-pager on the key Customer Satisfaction insights for the Utilities Sector from TTi Global's 12-Month Benchmarking Survey

12-Month Customer Satisfaction Benchmarking Survey - Download the Report.

October 12th 2018

Our first 12-month benchmarking survey, offering unique insights into customer satisfaction across a range of sectors, is now out.

An ‘in a nutshell’ guide to the state of customer satisfaction and loyalty in the Utilities sector in 2018, using data collected during TTi Global’s 12-month benchmarking survey for 2017/18

October 11th 2018

An ‘in a nutshell’ guide to the state of customer satisfaction and loyalty in 2018, using data collected during TTi Global’s 12-month benchmarking survey for 2017/18

Key Drivers of Employee Engagement Revealed

March 23rd 2018

Latest employee satisfaction benchmarking data – from December 2017-January 2018 – highlights that employees across multiple industries crave empowerment and value flexibility and teamwork.

Sector Satisfaction: Telecomms Versus Utilities  - Results Revealed

March 14th 2018

Neither the Telecommunications nor Utilities sectors in the UK are famous for an outstanding customer experience, but how do they compare?

Research Shows ‘Close Team Working’ is Biggest Driver of Employee Engagement

February 5th 2018

It's official: It's the people that make work fun. Findings from TTi Global’s UK Employee Benchmark Survey reveal the key driver of employee engagement is ‘working closely with your immediate team’.

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