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Research Shows ‘Close Team Working’ is Biggest Driver of Employee Engagement

February 5th 2018

It's official: It's the people that make work fun

Findings from TTi Global’s UK Employee Benchmark Survey reveal the key driver of employee engagement is ‘working closely with your immediate team’. The engagement factor, one of nine attributes respondents can choose from, received the top score of 91, followed by ‘flexibility in your role’ (81) and ‘understanding what is required of you’ (79).

Employees value the 'human factor' of working in a team

Employee engagement is vital for creating a motivated, productive workforce. Alongside happier employees, having positive ‘can do’ staff at the helm attracts customers and keeps them excited about a company’s brand and service.

Our benchmark results indicate that employees value the ‘human factor’ of spending time with their immediate team overall.

Individuals that form strong bonds and work well together can have a huge positive impact on how they feel about their role and the company they work for.

Managers and team leaders who exhibit behaviour of wanting to listen and know more about team members, as workers and as individuals, can also boost staff’s engagement levels significantly.  

Attributes respondents rated as less important engagement factors included ‘understanding your company goals’ and ‘clear direction with your tasks’ which received scores of 37 and 49 respectively. While learning about a company’s strategic vision can enhance an employee’s understanding of a company’s motivations and how their role contributes, developing strong relationships with co-workers currently wins when it comes to fostering employee engagement.     

How does gender and age affect overall employee engagement and satisfaction?

Our latest employee benchmark survey results show that overall respondents are largely engaged with their job role, (8.2 out 10), although engagement falls away slightly for male respondents (8.03/10) compared to female respondents (8.3/10).  Full time workers feel marginally more engaged than part time workers.

By age group, respondents under 25 feel the most disengaged (7.6/10), while the age group that feel the most engaged are between 55 and 64-years-old (8.5/10). This trend is also seen in relation to job satisfaction – the age group most satisfied with their job (8.2/10) are aged 55 – 64, the least satisfied are under 25 (7.1/10).

Which sector has the best and worst employee engagement and satisfaction?

Employees who feel the most engaged and satisfied in their work with scores of nine and above, include workers in the Airline, Insurance and Telecommunications industries.

Sectors with the lowest employee engagement and satisfaction scores (7 and lower) are Utilities, Automotive Sales and Automotive After Sales and Restaurants. Interestingly these industries have received less than favourable customer satisfaction scores in our previous benchmark surveys, supporting the correlation between less engaged employees leading to less satisfied customers.

About our employee engagement and satisfaction benchmarking data

Our benchmarking data captures employees’ engagement and satisfaction levels in their job roles (full time and part time) across a range of industry sectors. This data allows businesses to compare employee engagement and satisfaction levels with competitors operating in the same sector and to identify where improvement actions can be taken.

Our latest employee benchmark survey was conducted across 353 UK-based respondents between 1 and 31 December 2017. Respondents were asked to indicate their current employment status and provide employee engagement and satisfaction ratings relating to their current employer.

TTi Global Research is an industry leading provider of business employee research, providing in-depth insight to engagement and satisfaction drivers and regular, snap employee pulse surveys. 

For further information about TTi Global’s exclusive employee benchmarking data or employee research solutions, contact Glyn Luckett at or call 01753 214000.