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Research expertise in your sector
Our comprehensive suite of research services and solutions supports organisations to better understand their customers, employees and stakeholders and achieve their business objectives.
Our sector experience
Each sector has different characteristics, customers require services delivered in different ways, employees have different expectations of their employers and stakeholders have different requirements and influences.
We provide customer satisfaction surveys, measuring sales and aftersales satisfaction. Dealer relationship surveys, guiding 14 automotive brands in their goal to creating sustainable long term relationships with their dealer networks.
Our business services market research solutions provide insightful and actionable insight to business challenges. We provide clear research results; identifying how customer, employee and stakeholder expectations can be met to deliver increased levels of satisfaction.
Aligned to our experience of working with major construction companies and construction products manufacturers we have experience providing customer surveys, employee satisfaction surveys and stakeholder surveys in this sector.
Experience in this area often reveals customers are “fickle” and will go to the provider offering the best deal. Our market research solutions go significantly beyond a single loyalty measure and provide in depth understanding of what value adding services an organisation needs to provide in order to retain long term profitable business and gain customer loyalty.
The TTi team have manufacturing sector evolved from over 20 years helping manufacturers and industrial businesses with a range of commercial challenges, including customer satisfaction, employee satisfaction and engagement, account management, channel management, channel partner distribution, supply chain management and competitor analysis.
Through the combined use of our customer experience research solutions and omni channel data collection platform, we support business in the retail and retail distribution sector develop effective strategies for attracting and retaining customers.
Applying our significant sector experience we help organisations understand their relevant performance in delivering customer satisfaction and stakeholder satisfaction against the Ofgem RIIO incentive mechanism and other relevant KPI’s. Applying the “RIGS” requirement and bespoke surveys according to each organisations requirement.