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Research expertise in your sector

Our comprehensive suite of research services and solutions supports organisations to better understand their customers, employees and stakeholders and achieve their business objectives.

Our sector experience

Each sector has different characteristics, customers require services delivered in different ways, employees have different expectations of their employers and stakeholders have different requirements and influences.

Our market research solutions are applied across many sectors and support business to achieve their objectives.

Automotive market research

We provide customer satisfaction surveys, measuring sales and aftersales satisfaction. Dealer relationship surveys, guiding 14 automotive brands in their goal to creating sustainable long term relationships with their dealer networks.

Business services research

Our business services market research solutions provide insightful and actionable insight to business challenges. We provide clear research results; identifying how customer, employee and stakeholder expectations can be met to deliver increased levels of satisfaction.

Construction and infrastructure research

Aligned to our experience of working with major construction companies and construction products manufacturers we have experience providing customer surveys, employee satisfaction surveys and stakeholder surveys in this sector.

Financial services research

Experience in this area often reveals customers are “fickle” and will go to the provider offering the best deal. Our market research solutions go significantly beyond a single loyalty measure and provide in depth understanding of what value adding services an organisation needs to provide in order to retain long term profitable business and gain customer loyalty.

Manufacturing and industrial sector research

The TTi team have manufacturing sector evolved from over 20 years helping manufacturers and industrial businesses with a range of commercial challenges, including customer satisfaction, employee satisfaction and engagement, account management, channel management, channel partner distribution, supply chain management and competitor analysis.

Retail and retail distribution research

Through the combined use of our customer experience research solutions and omni channel data collection platform, we support business in the retail and retail distribution sector develop effective strategies for attracting and retaining customers.

Utilities and power distribution research

Applying our significant sector experience we help organisations understand their relevant performance in delivering customer satisfaction and stakeholder satisfaction against the Ofgem RIIO incentive mechanism and other relevant KPI’s. Applying the “RIGS” requirement and bespoke surveys according to each organisations requirement.

Whilst organisations compete for greater market share, cost reduction, innovative solutions and customer retention, our market research solutions assist clients to understand the strengths and weaknesses of their often complex customer, employee and stakeholder relationships. We provide understanding of markets, relationships, customer retention challenges and competitor activity.