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Other research services

We channel more than 25 years’ experience in market research and analysis to provide you with high quality, accurate business research in accordance with UK and EU regulation and best practice. Each project is carefully aligned to your objectives, providing you with clear, actionable insights to enhance your organisation’s performance and drive revenue.

Alongside our core activities around Customer, consumer and competitor research, employee research and stakeholder research, we undertake a wide selection of business research programmes for all industries and business sectors, including:

Benchmark Reports

Our benchmarking data captures customers’ perceptions of a wide range of industry sectors. We publish regular customer and employee benchmark reports and UK sector spotlights that uncover pain points, key drivers, successes and failures, right down to company- and department-level. Browse our published data for free or commission your own.

Internal customer and supplier processes research

We use effective research to measure how well your ‘internal customer’ is served. We’ve helped many clients create synergies with their end customers and ‘win/win’ situations through developing a wholly customer-focused organisation.

Through understanding your internal customer expectations, you can enhance your supplier relationships and create long-term, value-adding connections.

Automotive dealer and channel partner research

As the leading provider of automotive market research in UK and Europe, we have broad and successful experience measuring dealer and channel partner satisfaction.

We enable automotive, commercial vehicle and motorcycle manufacturers to understand how satisfied their dealers are with Head Office relationships, National Sales Company services, marketing and promotional activities, customer support and other key loyalty driving factors.

Qualitative research

Find out not just what or who, but why. Our in-depth interviews, focus groups and ethnographic surveying gets to the heart of the problem. Unconstrained by tick boxes and scales, qualitative research records psersonal feelings, opinion and comments, giving a more subtle bias to your data and better understanding of where issues lie.  

White-label services for researchers

If you need specialist market research support for a big project, talk to us about how we can help you to deliver an exceptional service to your client at a competitive price.

Pop-up website surveys

TTi's Websight is a customisable, white-label website popup survey to measure your site's effectiveness.