How Tenant Satisfaction research from TTi Global helped Radian understand the impact of its complaints management process and identify service improvement actions.
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Our market research case studies
Find out how market research programmes have provided actionable insights for companies like yours that help them drive change and perform better.
Find out how TTi Global developed the Radian STAR Survey Programme for a continuous picture of levels of tenant satisfaction and to inform current service performance, and support improvement.
A case study of TTi Global's Dealer Relationship Survey (DRS), a unique research program covering 41 markets and currently used by 15 of the world's top automotive brands. Share research costs, gather more data, personalise your survey, and access real-time results via the online portal.
We designed, implemented and managed a three-stage Customer Gap Analysis programme to identify customers’ needs and expectations, and the specific actions RDL needed to take to create the ideal customer service.
Recognising that customers want a timely and helpful response in such situations, the network wanted to identify how they could improve service delivery through meeting customer expectations.