Recognising that customers want a timely and helpful response in such situations, the network wanted to identify how they could improve service delivery through meeting customer expectations.
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Our market research case studies
Find out how market research programmes have provided actionable insights for companies like yours that help them drive change and perform better.
Our award-winning bespoke AR training solution to support the Global Retailer Launch Training for the new Jaguar F-PACE.
Helping a national recruitment provider measure and evaluate the performance of their customer experience, leading to improved sales opportunities, customer retention and market share.
TTi Global has been a strategic partner of Ford Europe for over 20-years. We were pivotal in developing and managing the standard setting pan-European sales and service customer satisfaction programme ‘Viewpoint’ which surveys three million people and resulted in Ford being awarded ‘Best in Class’ for sales satisfaction.
We designed and continue to manage the globally-renowned DRS satisfaction research programme. Now running for over a decade, DRS enables global automotive manufacturers to benchmark their performance against competitors and take direct action to boost customer satisfaction.