We designed, implemented and managed a three-stage Customer Gap Analysis programme to identify customers’ needs and expectations, and the specific actions RDL needed to take to create the ideal customer service.
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Our market research case studies
Find out how market research programmes have provided actionable insights for companies like yours that help them drive change and perform better.
Recognising that customers want a timely and helpful response in such situations, the network wanted to identify how they could improve service delivery through meeting customer expectations.
Our award-winning bespoke AR training solution to support the Global Retailer Launch Training for the new Jaguar F-PACE.
Helping a national recruitment provider measure and evaluate the performance of their customer experience, leading to improved sales opportunities, customer retention and market share.
TTi Global has been a strategic partner of Ford Europe for over 20-years. We were pivotal in developing and managing the standard setting pan-European sales and service customer satisfaction programme ‘Viewpoint’ which surveys three million people and resulted in Ford being awarded ‘Best in Class’ for sales satisfaction.
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