We designed, implemented and managed a three-stage Customer Gap Analysis programme to identify customers’ needs and expectations, and the specific actions RDL needed to take to create the ideal customer service.
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Our market research case studies
Find out how market research programmes have provided actionable insights for companies like yours that help them drive change and perform better.
Recognising that customers want a timely and helpful response in such situations, the network wanted to identify how they could improve service delivery through meeting customer expectations.
Our award-winning bespoke AR training solution to support the Global Retailer Launch Training for the new Jaguar F-PACE.
TTi were commissioned by a national UK recruitment provider to measure and evaluate the performance of their customer experience, following the loss of a major account and concerns that core competitors were winning more new business accounts.
A 20-year strategic partnership that has led to the 'Viewpoint' customer satisfaction programme
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