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Our market research case studies

Find out how market research programmes have provided actionable insights for companies like yours that help them drive change and perform better.

Customer Complaints Tenant Satisfaction Survey Programme for Radian

How Tenant Satisfaction research from TTi Global helped Radian understand the impact of its complaints management process and identify service improvement actions.

Case Study: Tenant Satisfaction Research using Radian STAR Survey Programme by TTi Global

Find out more about how TTi Global developed the Radian STAR Survey Programme to obtain a continuous picture of levels of tenant satisfaction and inform current service performance and support impr

Automotive Market Research Solutions - DRS

A case study of TTi Global's Dealer Relationship Survey (DRS), a unique research program covering 41 markets and currently used by 15 of the world's top automotive brands. Share research costs, gather more data, personalise your survey, and access real-time results via the online portal.

Customer Satisfaction Gap Analysis Programme for RDL Corporation Ltd

We designed, implemented and managed a three-stage Customer Gap Analysis programme to identify customers’ needs and expectations, and the specific actions RDL needed to take to create the ideal customer service.

Case Study: Customer Satisfaction Research for Northern Gas Networks

Recognising that customers want a timely and helpful response in such situations, the network wanted to identify how they could improve service delivery through meeting customer expectations.