We designed, implemented and managed a three-stage Customer Gap Analysis programme to identify customers’ needs and expectations, and the specific actions RDL needed to take to create the ideal customer service.
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Find out how market research programmes have provided actionable insights for companies like yours that help them drive change and perform better.
Recognising that customers want a timely and helpful response in such situations, the network wanted to identify how they could improve service delivery through meeting customer expectations.
Our award-winning bespoke AR training solution to support the Global Retailer Launch Training for the new Jaguar F-PACE.
TTi were commissioned by a national UK recruitment provider to measure and evaluate the performance of their customer experience, following the loss of a major account and concerns that core competitors were winning more new business accounts.
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