You are here

Our blog

Insights in customer, employee and stakeholder engagement from TTi Global Research

The latest from TTi Global

March 23rd 2018

Key Drivers of Employee Engagement Revealed

Latest employee satisfaction benchmarking data – from December 2017-January 2018 – highlights that employees across multiple industries crave empowerment and value flexibility and teamwork.

March 20th 2018

Download our white paper and find out how to use AR to engage customers and employees.

Download our white paper and find out how to use AR to engage customers and employees.

March 14th 2018

Sector Satisfaction: Telecomms Versus Utilities  - Results Revealed

Neither the Telecommunications nor Utilities sectors in the UK are famous for an outstanding customer experience, but how do they compare?

February 19th 2018

Don’t Ditch your Disloyal Customers – Nurture them!

Instead of abandoning customers at the first sign of disloyalty, win back their hearts and minds by exploring the relationship between Customer Satisfaction and Customer Loyalty.

February 12th 2018

ASOS’s perfect customer experience ruined by delivery companies?

Voice of the customer story: This customer had an almost-perfect customer experience when ordering via ASOS’s mobile app. But what can the online fashion retailer do to improve satisfaction with delivery?

February 5th 2018

Research Shows ‘Close Team Working’ is Biggest Driver of Employee Engagement

It's official: It's the people that make work fun. Findings from TTi Global’s UK Employee Benchmark Survey reveal the key driver of employee engagement is ‘working closely with your immediate team’.