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Insights in customer, employee and stakeholder engagement from TTi Global Research

The latest from TTi Global

May 22nd 2019

The True Cost of Losing a Customer (and How to Keep Them for Good)

Losing a customer impacts a business in several ways; loss of a sale and future sales, reputational damage if a dissatisfied customer tells their friends or broadcasts it on social media, and loss of valuable referrals. Here we explore the true cost of customer loss and how to stop customers leaving for good.

May 9th 2019

Customer Experience in 2019: Why it’s Time to go Back to Basics.

If you don’t know what your customers’ expectations are, how can you meet them and manage them, let alone exceed them in a rapidly changing market?

May 3rd 2019

Customer Experience Benchmark Bulletin – March 2019

Our latest Customer Satisfaction Benchmarking snapshot captures all the key takeaways from in-depth verbatim analysis, revealing what’s most important, and the best way to use your Customers’ Expec

March 29th 2019

New Report: Customer Satisfaction in UK Utilities

We've analysed 21 months of customer satisfaction data in the UK Utilities and Energy sector to bring you insights about customer needs and their perceptions of the top service providers.

March 29th 2019

GP Strategies acquires TTi Global - Research news

GP Strategies, a global performance improvement provider, are delighted to announce their acquisition of TTi Global.

March 7th 2019

Busting the market research jargon - We explain sentiment analysis and how we use it to reveal rich, meaningful insights from your customers

Busting the market research jargon - We explain sentiment analysis and how we use it to reveal rich, meaningful insights from your customers.