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Insights in customer, employee and stakeholder engagement from TTi Global Research

The latest from TTi Global

June 20th 2017

Negative Customer Service Stories That Went Viral

We've highlighted three customer service stories that have hit the headlines and what your company can do to become a Customer Service #FailFree zone.

June 6th 2017

3 brands winning at customer service

Super-fast turnaround? Knowledgeable staff? Considerate after-sales service? We all know the ingredients for winning customer service but where do you focus resources to make the best of every customer interaction?

June 2nd 2017

Four simple learning and development solutions to boost employee engagement

Is your company suffering a motivation meltdown? You’re not alone.

May 16th 2017

Are you making these CX mistakes?

Are you making any of these common customer experience mistakes?

May 9th 2017

Identifying and delivering the service your customers really want in 2017

A loyal customer for life is the ultimate in business goals, but how do you get there?

April 18th 2017

3 UK companies nailing employee engagement

(and 10 things you can learn from them)