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Insights in customer, employee and stakeholder engagement from TTi Global Research

The latest from TTi Global

July 9th 2019

Think you Don't Need Customer Research? It's Time to Think Again...

It shines a spotlight on customer problems, makes strategic decision-making easier and provides a framework for improving customer satisfaction and sales.

June 11th 2019

The One CX Research Strategy Every Brand Should Know

While traditional customer experience survey templates are effective for getting a snapshot of service at a certain point in time, bringing about a step-change in company culture needs a progressiv

May 22nd 2019

The True Cost of Losing a Customer (and How to Keep Them for Good)

And why it’s cheaper to spend more on customer retention.

May 9th 2019

Customer Experience in 2019: Why it’s Time to go Back to Basics.

If you don’t know what your customers’ expectations are, how can you meet them and manage them, let alone exceed them in a rapidly changing market?

May 3rd 2019

Customer Experience Benchmark Bulletin – March 2019

Our latest Customer Satisfaction Benchmarking snapshot captures all the key takeaways from in-depth verbatim analysis, revealing what’s most important, and the best way to use your Customers’ Expec

March 29th 2019

New Report: Customer Satisfaction in UK Utilities

We've analysed 21 months of customer satisfaction data in the UK Utilities and Energy sector to bring you insights about customer needs and their perceptions of the top service providers.