Losing a customer impacts a business in several ways; loss of a sale and future sales, reputational damage if a dissatisfied customer tells their friends or broadcasts it on social media, and loss of valuable referrals. Here we explore the true cost of customer loss and how to stop customers leaving for good.
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Insights in customer, employee and stakeholder engagement from TTi Global Research
The latest from TTi Global
May 9th 2019
If you don’t know what your customers’ expectations are, how can you meet them and manage them, let alone exceed them in a rapidly changing market?
May 3rd 2019
Our latest Customer Satisfaction Benchmarking snapshot captures all the key takeaways from in-depth verbatim analysis, revealing what’s most important, and the best way to use your Customers’ Expec
March 29th 2019
We've analysed 21 months of customer satisfaction data in the UK Utilities and Energy sector to bring you insights about customer needs and their perceptions of the top service providers.
March 29th 2019
GP Strategies, a global performance improvement provider, are delighted to announce their acquisition of TTi Global.
March 7th 2019
Busting the market research jargon - We explain sentiment analysis and how we use it to reveal rich, meaningful insights from your customers.
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