Customer satisfaction research: Why utility companies need to lower customer effort to raise satisfaction, plus the best and worst UK utility providers named.
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Insights in customer, employee and stakeholder engagement from TTi Global Research
The latest from TTi Global
July 5th 2018
If you’re using multiple channels to engage and support your customers, then you need actionable, deep-dive customer insights to deliver the seamless experience they’re looking for.
May 23rd 2018
Our latest Employee Engagement and Satisfaction Benchmark data is here. Which UK sectors are the least engaged, and what are priorities for staff satisfaction?
April 28th 2018
How RDL Corporation Achieved their Strategic Growth Objectives with TTi Gap Analysis Research
April 28th 2018
TTi Global's latest customer satisfaction survey uncovers the companies at the top and bottom of the list, as well as the interactions which delighted, or infuriated, customers the most.
April 27th 2018
Our fully-customisable Customer Research RFP Template has been designed to result in better quality responses for a more successful research project that meets your specific company objectives. Download it for free.
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