It shines a spotlight on customer problems, makes strategic decision-making easier and provides a framework for improving customer satisfaction and sales.
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Insights in customer, employee and stakeholder engagement from TTi Global Research
The latest from TTi Global
June 11th 2019
While traditional customer experience survey templates are effective for getting a snapshot of service at a certain point in time, bringing about a step-change in company culture needs a progressiv
May 22nd 2019
And why it’s cheaper to spend more on customer retention.
May 9th 2019
If you don’t know what your customers’ expectations are, how can you meet them and manage them, let alone exceed them in a rapidly changing market?
May 3rd 2019
Our latest Customer Satisfaction Benchmarking snapshot captures all the key takeaways from in-depth verbatim analysis, revealing what’s most important, and the best way to use your Customers’ Expec
March 29th 2019
We've analysed 21 months of customer satisfaction data in the UK Utilities and Energy sector to bring you insights about customer needs and their perceptions of the top service providers.
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